Telemedicine service from Visa
Telemedicine service from Visa
Contact a specialist through the Telemedicine service from Visa
Take care of your health in Ukraine and abroad with the Telemedicine service from Visa
Take care of your health in Ukraine and abroad with the Telemedicine service from Visa
Telemedicine is a service aimed at supporting and caring for the health and psychological well being of Ukrainians. Currently, Visa aims to assist as many customers as possible in taking care of their own health and the health of their beloved ones. Therefore, we have expanded the Telemedicine program for all Visa cardholders.
Medical assistance
Medical assistance
For Visa Platinum, Visa Signature and Visa Infinite premium cardholders.
It doesn't matter where you are — in Ukraine or abroad. Thanks to the Telemedicine service, you can get advice and help from Ukrainian doctors in any country.
You can communicate with a family doctor or a specialist (therapist, pediatrician, urologist, gynecologist, surgeon, gastroenterologist, dermatologist, proctologist, orthopedist, neurologist, traumatologist) through the program.
According to the level of your card you get:
- with Visa Platinum — 5 free consultations per year
- with Visa Signature — 10 free consultations per year
- with Visa Infinite — an unlimited number of free consultations per year
How to make an appointment and use a free consultation?
How to make an appointment and use a free consultation?
Psychological help
Psychological help
For all Visa cardholders.
Working with a psychologist is a significant manifestation of self-care, an opportunity to feel the moment, focus on sensations and slow down your rhythm.
Together with the Ukrainian Union of Psychotherapists and the Family Psychotherapy Section, we strive to help as many people as possible. Psychologists of the program work with a wide range of problems — from childhood trauma to dealing with panic attacks and anxiety.
With any Visa card, you can use 3 free consultations per year**.
How to make an appointment?
- Go to the VisaUkraine chatbot and register.
- Select "Telemedicine" in the chatbot menu.
- Select the "Psychological Support" direction.
- Specify the desired date and details of the appointment.
- Get an appointment.
Get to know specialists who provide psychological support
Get to know specialists who provide psychological support
Nutritionist consultation
Nutritionist consultation
3 free expert consultations per year**
Telemedicine service from Visa is not a medical service and is not a method of prevention, diagnosis, treatment, and rehabilitation.
Visa is not responsible for your health. All services for the organization of telemedical consultations are provided by the partner of the Telemedicine service. Do not self-medicate, seek professional help from doctors.
** The Psychological Support service is available to all Cardholders. Visa Infinite Cardholders may choose up to three services per calendar year, consisting of psychologist and/or nutritionist consultations.
The number of consultations is allocated per Cardholder.
The offer is valid for Visa Platinum, Visa Signature, and Visa Infinite cardholders until September 30, 2026.
How to connect a chatbot?
How to connect a chatbot?
Telemedicine: FAQ
Telemedicine: FAQ
Who has access to the service?
The service is available to everyone subject to 3 conditions:
- Be the owner of a Visa card;
- Register in Visa ChatBot and add a Visa card;
- Go to the Medikit platform to receive the service (the first time you use it, you need to go through a quick registration on the platform).
How many consultations can I receive?
The number of consultations on medical issues is determined exclusively by the card level.
Who pays for consultations?
The cost of all consultations provided by the level of the card is included in the annual cost of servicing the Visa card.
Do the services add up with multiple Visa premium cards?
No. Service and access to the Telemedicine service package will be provided at the highest card level.
Can my close relatives receive medical consultation using my card?
Yes, they can.Can my close relatives receive psychological consultation using my card?
The service is provided exclusively to Visa cardholders aged 18 and above, on an individual basis.Who are general practitioners?
General practitioners include therapists, pediatricians, and family medicine doctors.
Who are doctors of narrow specialties?
Doctors of narrow specialties include neurologists, endocrinologists, dermatologists, cardiologists, urologists, gynecologists, otolaryngologists, gastroenterologists, pulmonologists, and other areas of medicine.
In what channels can consultation take place?
In the Medikit chatbot in the chat format or on the Medikit platform in the mode of a phone or video call.