Auto Rental Collision Damage Waiver (ARCDW) provides primary insurance coverage for physical damage and theft, reasonable and customary towing, and valid loss-of-use charges and administrative fees when you reserve and pay for a rental car with your covered Visa card. Certain terms, conditions and exclusions apply. In order for coverage to apply you must use your covered Visa card to secure transactions.

View Auto Rental Collision Damage Waiver terms and conditions

Please note: This benefit is available on all Visa cards.

Product and service information at your fingertips

Cardholder Inquiry Service provides customer phone support for general inquiries and provides product or service information to all Visa cardholders.

Benefit at a glance

• 24-hour cardholder information and assistance by phone to all Visa cardholders calling from anywhere in the world, provided by Visa Global Customer Care Services.
• Toll-free numbers are supported 24 hours a day, seven days a week.
• Quick and accurate account and card benefit information.
• Product and service information at your fingertips.
• Customer service available in all major languages.

How it works

Cardholder Inquiry Service provides customer phone support for general inquiries and provides product/service information for Visa cardholders. Visa Global Customer Care Services team provides information regarding general account or card benefit questions.

Visa can work with your bank to expedite the replacement of your card and ship it globally within 24 to 72 hours after approval. Alternatively, we can arrange for cash to be available at a location near you, usually within hours of your bank's approval.

Learn more about emergency card services

To bridge spending when awaiting a replacement card, when experiencing card acceptance difficulties or when you simply need cash in hand, Visa can arrange for cash to be available at a location near you.

Learn more about emergency card services

When you are traveling or working anywhere in the world, your covered Visa card gets you access to a multilingual call center 24 hours a day, 365 days a year to help get the assistance you need. As a covered cardholder, you, your spouse and dependent children under 22 years of age who are traveling with can call a dedicated toll-free number in the United States, or call collect when traveling abroad. Keep in mind this program provides assistance only. Cardholders are responsible for the cost of any services received. Services include:

• Medical Referral Assistance - provides medical referral, monitoring, and follow-up
• Emergency Transportation Assistance - arranges for transportation under medical supervision
• Emergency Message Service - can relay emergency messages for travelers and is available 24 hours a day
• Prescription Assistance and Valuable Document Delivery Arrangements - can accommodate unexpected prescription needs or transport critical documents (e.g. passport or travel visa), which may have been left at home or elsewhere
• Legal Referral Assistance - can arrange contact with English-speaking attorneys, U.S. embassies and consulates, bail-bond assistance and follow-up assistance
• Emergency Ticket Replacement - arranges for the replacement and delivery of new tickets, and assists with ticket reimbursement procedures
• Lost Luggage Locator Service - can help you through the common carrier’s claim procedures or can arrange shipment of replacement items if an airline or common carrier loses your checked luggage
• Emergency Translation Service - provides telephone assistance in all major languages and helps find local interpreters, if available. Certain terms, conditions and exclusions apply. Contact your issuer for a copy of your Guide to Benefits.

View Travel Emergency Assistance Services terms and conditions