A comprehensive approach to reducing fraud in today’s digital age.
As digital commerce has become more ubiquitous and seamless, both friendly fraud and first-party misuse have rapidly increased—causing significant financial impact.
24% of surveyed cardholders report filing a dispute (in the past 12 months)¹
18% of fraudulent disputes are friendly fraud, according to surveyed merchants²
70% of disputes are determined to actually be fraudulent (2022)³
¹Auriemma Research, The Payments Report - Short-Term vs. Long-Term BNPL, Issuer-Provided Installment Plans, AI in Banking, P2P Taxes, Card Fraud, and Rewards Debit Cards, survey of US debit cardholders, February 2023
²Merchant Risk Council, 2023 Global Fraud and Payments Report. Survey of more than 1,000 merchants in North America, Europe, Asia-Pacific, and Latin America
³VisaNet Data – January through December 2022
From near real-time purchase alerts to dispute case closure, Visa’s Post-Purchase Solutions help manage and mitigate disputes when and where they happen. And allow digital commerce to thrive for businesses and consumers alike.
Through standardized data sharing, streamlined processes and greater automation, we empower the payment ecosystem.
See all the ways Visa is enhancing dispute management and advancing digital commerce.