It’s a moment of panic… you just realized you’ve lost your Visa credit, debit or prepaid card. Your first thoughts are likely about security and fraud followed by “How can I replace my card quickly to continue to pay for things?”

The good news is that Visa Global Customer Assistance Services is here to help. With our emergency request tool, you can take action immediately - whether that’s canceling your card, ordering a replacement, or requesting emergency cash.

Report your card lost or stolen

1. Report and request emergency services
   You have two ways to get started:
   
   1. Report card as stolen using the tool below and select one or more emergency services:
      1. Cancel your card to block fraudulent transactions immediately
      2. Order a replacement card (delivered physically or digitally)
      3. Get emergency cash so you can continue making essential purchases right away
         Request emergency services
         
   2. Contact Visa Customer Care directly, by phone chat or email
2. Secure your account
   When you report a lost or stolen card, Visa takes action to block fraudulent transactions. Additionally, the representative may provide advice on how to monitor your account for any suspicious activity while you await your new card.
3. Update any recurring payments after receiving your new card
   If you have automatic payments set up with your lost card, remember to update these with your new card information as soon as you receive it. This will help you avoid missed payments and any potential fees, as well as subscription and service interruption. Visa Subscription Management capabilities can help make it easier to navigate recurring payments by allowing cardholders to conveniently view and manage them from a single location.
   
4. Consider changing login information for your Visa card account
   Updating your passwords not just for your credit, debit or prepaid card accounts, but for any linked accounts as well, is wise if your card was lost or stolen.
   
5. Review your statements and stay vigilant
   After reporting your lost Visa card, it's important to review recent statements for any suspicious activity. If you discover unauthorized charges, contact your card issuer immediately. A representative will guide you through the dispute process and help you secure your account.

Request a replacement card

After reporting your card as lost, you will be asked if you’d like an emergency replacement card. Traditionally, emergency card replacement meant that your card company would create and send a physical credit, debit, or prepaid card. Today, however, a growing number of consumers embrace digital payment methods. For example, digital wallets have become an essential part of the travel experience for many, with 74% of U.S. travelers now using them, according to Visa research.¹

Visa offers two options:

• Rapid physical card replacement across 197 countries and territories,² with cards typically arriving within 1-3 days from approval³.
• Digital card replacement, which arrives in minutes. Digitally issued replacement cards can be sent via email or text or direct to a cardholder’s mobile digital wallet, with no app or download required.

Tips to help keep your Visa card safe in the future

Looking ahead, consider these steps you can take to help keep your Visa card safe.

• Always store your Visa card in a secure place.
• Avoid carrying multiple cards unless necessary, as this can increase the risk of loss.
• Be mindful of where you use your card; stick to reputable retailers and avoid sharing your card information over unsecured connections.
• Consider a digital card as an alternative to a physical card.
• If available, set up Visa Purchase Alerts to quickly identify suspicious charges to your card.

Visa Customer Care is here to help you when you need it most. The team is just a call or click away and ready to provide the information and assistance you need to get back to your life. Report a lost or stolen card.