Stay ahead of cardholders’ needs with Visa Global Customer Assistance Services (GCAS)
Stay ahead of cardholders’ needs with Visa Global Customer Assistance Services (GCAS)
Digital card replacement, in minutes—around the world.
Life doesn’t wait, neither should emergency card replacements
Life doesn’t wait, neither should emergency card replacements
Digital-first card replacement
Digital-first card replacement
Deliver digitally issued credentials—pushed to all major wallets, with no enrollment or development needed.
24/7 customer support
24/7 customer support
Cardholders come first with Visa’s dedicated service team. At home or abroad, live support and rapid response are available 24/7/365 via toll-free phone, secure email or chat.
Emergency cash
Emergency cash
When help can’t wait, Visa can provide emergency cash on-demand in as little as two hours to one of 270,000 convenient locations worldwide—even in local currency.
Fraud protection
Fraud protection
Block lost, stolen and compromised cards in as little as 30 minutes to stop fraudulent transactions in their tracks.
Physical card replacement
Cardholders prefer physical cards?
Physical emergency card replacement has them covered, too.
Support when and where you need it
Support when and where you need it
195+ countries and territories where GCAS can deliver emergency cards
125+ toll-free local telephone numbers for cardholders
12 languages supported
