Manage chargebacks with Resolve, our solution that combines automated decisioning, manual refunds and real-time notifications for Visa and non-Visa pre-disputes. Merchants have control to customize decision criteria and resolution pathways with real-time dispute data.
Consumers often file disputes directly with their bank, resulting in revenue loss and operational strain for merchants. Resolving issues early with a credit helps merchants regain control and improve the customer experience.
16.7M pre-disputes processed in 2024¹
$889M in pre-disputes processed in 2024¹
See how we helped JustAnswer, the largest online marketplace for verified professionals, prevent disputes before they start — reducing costs and improving customer satisfaction.
Expedite the resolution process for faster growth, with peace of mind that disputes are handled by the experts.
Step 1: Cardholder initiates pre-dispute
When a cardholder calls their issuer to file a chargeback, participating issuers create a pre-dispute case.
Step 2: Rules based decisioning
Pre-dispute cases are resolved based on merchant defined rules.
Step 3: Cardholder refund initiated
If a case is resolved, the cardholder receives a refund. Refunds can be merchant-initiated or automatically triggered on decisioning.
Learn more about our other acceptance solutions powering secure, seamless digital commerce that complement Resolve to reduce risk and raise authorizations.
Decision Manager
Decision Manager is our AI-powered fraud management solution, supported by robust data to help detect fraud and automate decision making.
Global Gateway
Process payments frictionlessly and securely at any scale. Accept cards, digital wallets and more worldwide, all supported by Visa security.
Order Insight
Prevent disputes and first-party misuse by sharing detailed transaction data in real time to empower customers and reduce chargebacks fast.
Let’s connect and discuss the right solutions for you.
¹Verifi Internal Reporting, November 2024 (timeframe 10/23 – 9/24)