Receive a pre-dispute notification
Step 1 Receive a pre-dispute notification
When a cardholder contacts their financial institution about a transaction, the merchant gets visibility before it progresses through the traditional chargeback process.
Resolve pre-disputes before they become chargebacks with Visa
Resolve pre-disputes Resolve pre-disputes before they become chargebacks with Visa
Visa Dispute Resolution Network (VDRN), part of the Visa post-purchase solutions portfolio, helps merchants address cardholder disputes earlier, reducing costs and manual work, improving customer experience and helping protect revenue.
20.1M resolved cases in one year1
$1.39B pre-disputes resolved in one year1
Why address disputes earlier?
Why address disputes earlier?
When customers file disputes directly with their card issuer, businesses can lose insight, face operational costs and risk losing revenue. Addressing disputes earlier allows merchants to act before disputes escalate into chargebacks, improving outcomes for merchants and their customers.
Who can benefit from our pre-dispute solution?
Who can benefit from our pre-dispute solution?
Our solution supports players across the payments ecosystem.
How it works
How it works
Expedite the resolution process for faster growth, with peace of mind that disputes are handled by the experts.
Evaluate and respond
Step 2 Evaluate and respond
Merchants review the dispute and determine the appropriate response based on their policies and preferences.
Resolve the issue earlier
Step 3 Resolve the issue earlier
Merchants get the ability take action before a dispute becomes a chargeback, helping reduce manual efforts, improve customer experience and protect revenue.
Resolve pre-disputes before they become chargebacks
Resolve pre-disputes before they become chargebacks
Discover how our solution can help simplify dispute management, reduce operational efforts, improve customer experience and protect revenue.
Related solutions powering secure, seamless payment acceptance
Related solutions powering secure, seamless payment acceptance
Learn more about Visa post-purchase and acceptance solutions that help prevent disputes, resolve issues earlier and support secure, seamless payment experiences.
Sources/Footnotes/Disclaimer
1Visa internal data, 2025 fiscal year Verifi product performance.