Elevate your cardholder experience

A digital-first approach for issuers to improve dispute management and resolution.
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Disputes are on the rise, react the right way

As more consumers shop online, they’re more likely to dispute unfamiliar purchases. Visa Post-Purchase Solutions help keep cardholders informed and satisfied—by stopping unnecessary disputes before they happen and speeding resolution when they do.

  • 41% of surveyed debit cardholders who disputed a purchase say they are less likely to use the card¹

  • 70% of surveyed cardholders who have disputed a charge assume unrecognized transactions are fraudulent¹

  • 35% of surveyed cardholders report mistaking a legitimate transaction as a fraudulent one¹

¹Auriemma Research, The Payments Report - Short-Term vs. Long-Term BNPL, Issuer-Provided Installment Plans, AI in Banking, P2P Taxes, Card Fraud, and Rewards Debit Cards, survey of U.S. debit cardholders, February 2023

A full-scale approach, focused on results

From verifying legitimate purchases to resolving fraudulent transactions, Visa Post-Purchase Solutions make it easy for your cardholders to get the results they need, right away.

Leverage Visa tools and expertise

Optimize end-to-end dispute management with a global platform and Visa dispute experts.

Visa Resolve Online

The dispute processing platform for Visa transactions that helps the payments ecosystem more effectively manage and resolve disputes.

Visa Dispute Optimization Service

Visa dispute experts will evaluate and help you optimize processes from cardholder inquiry to dispute case closure and identify strategies to streamline and automate dispute management.

Stop unnecessary disputes before they start

Keep cardholders up to date with real-time transaction data.

Purchase Alerts and Transaction Controls

Give cardholders greater control over their card usage with spending limits and alerts, so unexpected charges can be identified in near real-time.
 

Order Insight Digital and Call Center

Prevent unnecessary disputes over unfamiliar charges by giving both your cardholders and call center agents access to detailed digital receipts to achieve one-call resolution.

Rapidly resolve legitimate disputes

Deliver a cardholder experience that maintains confidence.

Visa Risk-based Auto Dispute

Settle disputes faster by automating the dispute submission process—for both cardholders and call center staff.

Visa Dispute Management Service

Cost-effectively optimize dispute recovery rates by outsourcing to our on-behalf-of dispute experts.

We’re here to help

See how Visa Post-Purchase Solutions can help keep your cardholders happy, and your business humming.
Get started with Visa Post-Purchase Solutions