U.S.-based CaterZen develops integrated software solutions for the catering and restaurant industry. With solutions spanning sales, marketing, online and mobile ordering, delivery management, event space booking, invoicing and customer relationship management (CRM), CaterZen helps its customers transform operations, grow sales and increase profits.

Thousands of businesses already use CaterZen’s platform, but the company wanted to add a more sophisticated, catering-focused processing solution to its portfolio and start monetizing payments.

The company chose Payzli for its feature-rich payment gateway and people-centric approach with personalized human support, which distinguished Payzli from other payment technology providers.

Payzli's payment gateway, Payzli Transact, is enabled by Visa:

• Global Gateway for fast, secure payment acceptance
• Token Management Service for simplified management of tokens across channels and payment types

Payzli Transact integrates with Payzli Connect, an intuitive merchant portfolio management platform that centralizes key capabilities like onboarding, account underwriting, risk monitoring and residual payouts.

To meet CaterZen's requirements, Payzli developed a white-label proposition based on Payzli Transact and Payzli Connect that CaterZen takes to market under its own branding as CaterPay.

As an acquirer and full-service provider, Payzli underwrites its partners' merchant accounts in house, which streamlines the process for CaterZen and its merchants. Payzli's underwriting team apply their knowledge of the catering industry's risks and complexities to help optimize underwriting decisions and accelerate account approvals.

And Payzli provides CaterZen with full support, comprising:

• A dedicated partner support manager
• White-glove technical assistance before, during and after integration
• Direct access to Payzli underwriters to help ensure frictionless onboarding

Before Payzli, onboarding a new merchant account could take weeks, creating frustration for clients at the very beginning of their relationship with CaterZen. And since they were removed from much of the process, they could not always step in to help.

Embedding CaterPay into its integrated catering platform empowers CaterZen to unlock new revenue opportunities by monetizing card-not-present (online) payment acceptance.

Since launching CaterPay in late 2025, CaterZen has:

• Onboarded 132 merchant accounts¹
• Processed $19.5 million+ in payment volume¹
• Reduced merchant onboarding time from weeks to typically less than two days¹
• Gained greater visibility into onboarding, allowing their team to assist customers throughout application and approval

CaterZen achieved these results while focusing exclusively on onboarding new customers to CaterPay, but they’re preparing to transition their existing customers, creating significant opportunity for continued growth in merchant accounts and payment volume.