Hotels that accept bookings via third-party booking platforms face significant revenue risk from customers who don’t show and disputed transactions. Even where a hotel holds a card on file, a cardholder may dispute a charge — triggering a chargeback that adds costs on top of lost revenue.

To manage this risk, hotels typically send manual pay-by-link requests to guests, a time-consuming, error-prone process that places additional burden on their reservations, front desk, and finance teams.

SecurePay automates the entire prepayment collection process, designed specifically for the hospitality sector. SecurePay integrates directly with a hotel’s property management system (PMS) to identify bookings requiring prepayment, then automatically sends the guest a branded payment request via email, SMS or WhatsApp.

This experience is powered by Visa products Pay by Link and Unified Checkout, with 3-D Secure providing an additional layer of fraud protection. Once the guest pays, SecurePay automatically confirms the booking, notifies the hotel and posts the payment to the PMS, no manual intervention required.

SecurePay works alongside a hotel’s existing payment infrastructure, meaning hotels can adopt the solution without disrupting their current technology stack. The hotel remains the merchant of record at all times, and SecurePay does not store full customer card details.

SecurePay’s automated approach replaces the manual pay-by-link process, eliminating the need for hotels to chase payments and significantly reducing their workload.

Hotels are seeing key outcomes like:

• Significantly reduced chargeback exposure: Guest acceptance of booking terms and conditions is embedded in the payment flow, strong evidence for any dispute. In almost 10 years of operation, SecurePay has maintained consistently minimal chargebacks upheld on a transaction it managed.
• Improved revenue visibility: Real-time confirmation of prepaid bookings gives hotels a more accurate picture of occupancy and pre-arrival revenue.
• Faster booking-to-cash cycles: Automated reminders and structured payment collection reduce the time between booking and confirmed payment.
• Scalable across portfolios: SecurePay’s transaction intelligence and revenue assurance capabilities give hotel groups consolidated oversight across multiple properties and markets.

Access to the Visa global acquiring network supports SecurePay's continued expansion across the Middle East, Africa and Europe, while Unified Checkout simplifies the integration of local payment methods without additional development overhead.