Manage payment disputes

Manage payment disputes

Discover how Visa helps you manage dispute transactions with ease and security. Combat unnecessary chargebacks, reduce costs and mitigate risk — all while driving growth.
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Dispute management you can bank on

Visa helps you curb disputes before they start and speed up resolution when they do — protecting your clients and providing a better customer experience.

Join our diverse network of clients across all sectors and industries

Check out some of the brands already relying on Visa to manage payment disputes with secure, scalable solutions.
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Take control of your payment disputes

Don’t let disputes eat up time and money. Tackle them at any stage with tools designed to prevent, resolve and recover.

Prevent chargebacks

Get ahead of disputes before they even start. Our automated resolution and data transparency can help you prevent chargebacks and improve customers’ post-purchase experience.
Prevent chargebacks today

Resolve disputes

Take control of disputes with Visa. Our solution simplifies dispute resolution — reducing time, costs and resources so you can focus on what matters most to your business.
Resolve disputes better

Represent disputes

Maximize your revenue recovery with expert support. We manage disputes for you and help you gather the best evidence to fight chargebacks, reducing costs and improving win rates.
Represent disputes with Visa

Our dispute management products

Discover the products that help you take control of disputes.

Order Insight®

Minimize disputes and prevent friendly fraud by offering detailed transaction information to combat chargebacks.

Learn about Order Insight

Resolve

Resolve chargebacks with our unified solution that combines automated decisioning, manual refunds and real-time notifications for all Visa and non-Visa pre-disputes.

Learn about Resolve

Managing payment disputes by the numbers

Discover how Visa helps businesses stay ahead by managing disputes effectively — boosting growth, cutting costs, mitigating risk and delivering great customer experiences.

  • $695M potential disputes successfully addressed and settled before escalation using Cardholder Dispute Resolution Network (CDRN) and Rapid Dispute Resolution (RDR).¹

  • 1 second is all it takes to resolve disputes. RDR cuts the resolution timeframe down from 24 days.¹

  • 100% global Visa issuer Order Insight coverage. Access clear transaction details anywhere to speed up resolution.¹

“Facilitating trust and transparency is core to our brand promise, and Verifi’s pre-dispute technology and expertise extends these capabilities to more partners across the payments ecosystem.”

Sara CravenGeneral Manager, Verifi and Authorize.net

Ready to transform your payment strategy and offering?

Let’s connect and discuss the right solutions for you.
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Sources/Footnotes/Disclaimer

1Verifi Inc. (2023). Global Payments and Fraud Report.