Online shopping secured with Visa
Online shopping secured with Visa
Protecting you is our top priority
Protecting you is our top priority
Shop online with confidence
Whether you are using a desktop, mobile or other digital device, Visa has a service through participating merchant sites that provides an additional layer of protection when shopping online. This service helps your issuer know you are really you and most importantly, it protects you from fraud.
When shopping online at participating merchant sites with your Visa card, you get:
When shopping online at participating merchant sites with your Visa card, you get:
*For details on the authentication options available to you, please consult your card issuer.
**Visa’s Zero Liability policy does not apply to certain commercial card and anonymous prepaid card transactions or transactions not processed by Visa. Cardholders must use care in protecting their card and notify their issuing financial institution immediately of any unauthorised use. Contact your issuer for more details.
FAQ
FAQ
Can I use both credit and debit cards?
Yes. This service was designed for both Visa credit and debit cards when shopping online. When you use your Visa debit card, your online transaction experience will be similar to a credit transaction – no need to enter your PIN.
Do I need a new Visa card to use this service?
No. Your current Visa card will work, as long as the financial institution that issues your card is part of this Visa Secure programme. Please visit your issuer’s website for more information.
How will I know if my online purchase has this added layer of protection?
This service automatically works at checkout with participating merchants. Remember, there is no need to download anything, install software or register your account to get this added layer of protection. When using this service, you may occasionally be prompted at checkout to verify your identity, but this is to ensure you’re you and protect you from fraud.
What happens when I finish shopping?
As you complete the transaction, you may be prompted to verify your identity if additional authentication is required. It’s important to take special precautions when shopping online. This extra verification step helps ensure the person using your card is you.
If I do encounter this extra verification step, what will the extra check be?
The financial institution that issued your Visa card has a number of tools that can help verify your identity such as a one-time passcode or biometrics. If you encounter this extra step, simply follow the instructions on your screen to verify your identity.
I see the Visa logo when I’m going through the extra check. What’s this about?
If you do encounter this extra verification step, Visa helps route information to your financial institution so they can verify your identity. The Visa logo is there to give you peace of mind that the transmission is secure and reliable.
I used to see Verified by Visa on your website. Is this service different?
No. Although the Verified by Visa name is no longer in use, the same technology is in place to help protect you. In fact, this service was recently enhanced to make transactions more secure and the user experience more seamless.